Returns & Refunds
Thanks for shopping at The Caravan Supermarket. If you are not 100% satisfied with your purchase we are here to help.
You have thirty days from the date of your purchase to return the product and get a full refund (excluding postage and packing charges and any handling charges that apply, see shipping below). To be eligible for a return, your item must be in the same condition as you received it, i.e. as new, unused and unopened and in its original package. (packaging must be in a resalable condition). If you have an account login and view your recent orders. Find the order you wish to return and click the return request button. If you do not have an account please request an authorisation code from us prior to returning any items. Click here for an authorisation code and complete the form. Please remember to include your order number.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your debit/credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You are responsible for paying the shipping costs for returning your order. If an item has been purchased with free delivery, a handling charge that reflects the price of the original delivery (Royal Mail standard 2nd class delivery charge) will apply on return. The handling charge will be deducted from the refund. Shipping costs are non refundable. The Caravan Supermarket will not pay for the cost of return so please ensure that you choose the most convenient method of shipping that suits you and the item being returned. For your own benefit and security we recommend that you send goods via registered delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We cannot accept liability for goods that get lost or damaged in the process of being returned.
To Return An Item
If you have an account login in and view your recent orders. Find the order you wish to return and click the return request button and fill out the return request form and then click submit. If you do not have an account please click here and fill out the form to request a returns authorisation code.
For full terms and conditions click this link: https://www.thecaravansupermarket.com/terms-and-conditions/.