Thanks for shopping at The Caravan Supermarket. If you are not 100% satisfied with your purchase we are here to help.
You have thirty days from the date of your purchase to request a return and get a full refund excluding return postage charges and any handling charges that may apply. “Faulty” or “Damaged in transit” items do not incur a return postage or handling charge. To be eligible for a return, your item must be in the same condition as you received it, i.e. as new, unused and unopened and in its original package. The packaging must be in a resalable condition.
How To Return An Item
Sign in to your account. On the left of the page click orders. Find the order you wish to return and click the “Return request” button. In the first field select the reason for the return. If you wish to provide more information include it in the description box. If you need to upload a file click on “Choose file” button and attach the file you wish to upload. If you wish to upload an image click the “Add more” button. You can only upload .png or .jpg images. Finally, click the “Submit request” button. If the reason for the return is a “Change of mind” or “No longer needed” we will issue a return code and you will be responsible for the return postage. Handling charges may also apply. The return code should be used as a reference when purchasing return postage. If the reason for the return is “Damaged in transit” or “Faulty” we will either arrange to collect the item via our own courier service or provide a prepaid returns label.
Once we receive your item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate a refund to your debit/credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You are responsible for paying the shipping costs for returning your order. This does not apply when an item has been damaged in transit or is faulty. If an item has been purchased with free delivery, a handling charge that reflects the price of the original delivery may apply on return. The handling charge will be deducted from the refund. Shipping costs are non refundable. The Caravan Supermarket will not pay for the postage cost of the return so please ensure that you choose the most convenient method of shipping that suits you and the item being returned. For your own benefit and security we recommend that you send goods via registered delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We cannot accept liability for goods that get lost or damaged in the process of being returned.
For full terms and conditions click this link: https://www.thecaravansupermarket.com/terms-and-conditions/