Every order we receive is processed on the same day. Normally, if the order is received before 12 pm midday it will be dispatched on that day. Orders received after 12 pm midday will be dispatched the following day.
We have four options: Royal Mail 2nd Class Free of charge to the UK mainland, you will normally receive your order in 2 to 3 days. Royal Mail 1st Class £2.99 to the UK mainland, you will normally receive your order in 24 to 48 hours. Courier £9.99 to the UK mainland, you will normally receive your order guaranteed the next day. Courier £10.99 to the Scottish Offshore Isles, Western Isles, Channel Isles, Isle Of Man, Isle Of Wight, and Northern Ireland, you will normally receive your order in 24 to 48 hours.
Please allow 48 hours after the expected delivery date before contacting us. If you wish to contact us, please click this link: https://www.thecaravansupermarket.com/goods-query/
If you are not at home when the order arrives it will be returned to the courier's local depot. A card will be pushed through the door instructing you what to do next.
You have ninety days from the date of your purchase to return your order and get a full refund (excluding postage and packing charges and any handling charges that apply). To be eligible for a return, your item must be in the same condition as you received it, i.e. as new, unused and unopened and in its original package. (packaging must be in a resalable condition). You will need to request an authorisation code from us prior to returning your item and have your receipt or proof of purchase. To request an authorisation code please click this link: https://www.thecaravansupermarket.com/caravan-accessories-returns-query/. Once we receive your item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your debit/credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying the shipping costs for returning your item. If an order was purchased with free delivery, a handling charge that reflects the price of the original delivery (Royal Mail standard 2nd class delivery charge) will apply on return. The handling charge will be deducted from the refund. Shipping costs are non-refundable. The caravan supermarket will not pay for the cost of return so please ensure that you choose the most convenient method of shipping that suits you and the item being returned. For your own benefit and security we recommend that you send goods via registered delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. We cannot accept liability for goods that get lost or damaged in the process of being returned.
As the customer, you are solely responsible for ensuring that all products are in good condition at the point of delivery. In the unlikely event that any product is received damaged, faulty or incorrect, please click this link: https://www.thecaravansupermarket.com/caravan-accessories-goods-query/ within 48 hours of delivery to inform us concerning the nature of the problem. We will email you with instructions as to what to do next. If requested to do so by us please send the product and the original packaging along with your authorisation code, order number and information explaining the nature of the problem. We will repair or replace your order, as long as the product has been used for the purpose intended and has not been misused in any way. We will not refund or exchange any product where a fault was caused by accident, neglect or misuse. This does not affect your statutory rights. If we have made an error we will offer to exchange the product or give you a full refund along with any reasonable P&P costs.
Yes you can. Just go to your account page and click on the 'send cancel request' button next to the item you wish to cancel. You have the right to cancel your order within seven days of your order being placed. If your goods have been dispatched it is your responsibility to return the goods, unused, unopened and in its original packaging to the caravan supermarket. You will be responsible for all shipping costs. If your goods have not been dispatched the order will be cancelled with nothing left to pay. We will send an 'order cancelled' email confirming order cancellation.
You can edit any of your details online. Click this link: https://www.thecaravansupermarket.com/my-account/ or go to the 'My Account' link in the top menu and click on it. Click on 'edit your password and account details' to make any changes. Please note that you must be logged in to change your account details.
The caravan supermarket will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The caravan supermarket will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by 256 bit encryption technology.
No-but please don't misunderstand this as any lack of interest! Our reasoning concerning this does not express any lack of interest in talking to our dear customers! We love to answer your questions. After experimenting with different approaches, we've found that starting with an email enables us to provide the fastest response. We focus on providing fast and high quality responses by email (usually you'll receive an answer within minutes), so you're always communicating with a human that can help first-hand. So our request is to contact us by email via either the FAQ tab which can be found at the side of each product or by contacting us here. If it makes sense to jump on the phone once we hear from you, we're happy to do so. You may also write to our offices at the address below.
'The Caravan Supermarket Limited', is a registered in England and Wales with company number 9446301. The address of our registered offices is Laurel Villas, 8 Slaithwaite Road, West Bromwich, West Midlands, B71 4BD. We adhere strictly to the Electronic Commerce (EC Directive) Regulations 2002, and the Consumer Protection (Distant Selling) Regulations 2000.
PCI This is one of the most important questions we get asked and so it begins our FAQs page. Security is one of the biggest considerations in everything we do. We use Stripe which has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. SECURE SOCKET LAYER AND HSTS Stripe forces HTTPS for all e-commerce and other services. HTTPS (the 'S' stands for secure) is displayed in your address bar to indicate that the website you are visiting is secure rather than HTTP which is not secure. To obtain HTTPS websites are required to have an SSL Certificate (Secure Socket Layer). SSL encrypts all data using 256 bit technology. Stripe regularly audits implementation details such as the certificates served, the certificate authorities used, and the ciphers that are supported. Stripe uses HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for Chrome, Safari, Bing, and Firefox. The Caravan Supermarket employs the highest level of validation by using EV SSL certification. EV SSL Certificates provide the strongest encryption level available and enable the organisation behind a website to present its own verified identity to website visitors. EV SSL Certificates offer a stronger guarantee that the owner of the website passed a thorough, and globally standardised, identity verification process defined within the EV guidelines (a set of vetting principles and policies ratified by the CA/Browser forum). The Extended Validation identity verification process requires the applicant to prove exclusive rights to use a domain, confirm its legal, operational and physical existence, and prove the entity has authorised the issuance of the Certificate. A visitor can easily recognise EV SSL certification on any website they are visiting by looking at the address bar. The 'https://' will be green, and the padlock icon will be present with the name of the certificate authority that issued the EV SSL Certificate. ENCRYPTION All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plain text card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.). A lot of jargon above but to put it simply: you're safe and secure when you buy from us.